Standard Cruise Fare Conditions
All prices displayed are in Australian dollars and are valid for travel dates displayed.
Twin share prices are per person and based on a ‘twin’ cabin consisting of two single beds.
A double bed surcharge applies to all Inside Cabins and Outside Cabins with a double bed (No surcharge applies for Staterooms). A $50 per room per night surcharge applies for travel until 31st March 2019. A $60 per room per night surcharge applies for travel between 1st April 2019 to 31st March 2020.
Inside Cabins cannot accommodate an extra person (maximum of 2 passengers).
Outside Cabins and Staterooms can accommodate an extra person based on 1 double bed and 1 single bed, but availability is limited. Outside Cabin Extra Person prices available on enquiry.
Infants: Children 0-2 years free of charge in existing bedding however not recommended.
Prices exclude on board charges such as optional tours & services and drinks.
All prices are subject to availability and may not be valid for special event cruises, which are operated throughout the year.
Fitness to travel: The passenger warrants that they are physically fit and capable of undertaking the cruise. A certificate of fitness of travel by your doctor is required for passengers over 80 years of age and/or passengers with limited mobility. For full details please refer to the Passenger Cruise Contract and Guidelines for Limited Mobility and Fitness to Travel information.
The Passenger Cruise Contract must be completed and returned along with your deposit or within 48 hours of full payment when booking online. Please retain a copy of this Passenger Cruise Contract for your personal reference.
All costs, itinerary details, package inclusions, ferry schedules and accommodation information are correct at the time of publishing; however these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink Travel Group for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions or any situations beyond the control of SeaLink Travel Group. Refunds may not be available for unused services.
Ferry, Coach, Touring and Activity options will not operate on Christmas Day. Tours will be affected when part of the itinerary includes Christmas Day (25th December). Travel insurance is highly recommended.
All fares and prices are in Australian Dollars and valid from 01 April to 31 March. All fares and prices are subject to availability, surcharges, blackout periods, minimum night stays and seasonal variations. Always check your travel documentation for final prices.
Child prices generally apply to children aged 3 to 14 years, inclusive. In some cases this may vary so please enquire at the time of booking. Accommodation for children under 3 is generally free of charge but some properties may impose a small charge and/or a fee for providing a cot. Children under 3 years of age travel free of charge on SeaLink Travel Group services provided they do not occupy a seat. Children under 3 years are not recommended on Murray Princess Cruises.
Twin share prices are based on a 'double' - two people sharing a double bed (queen or king beds at some properties) or 'twin', consisting of two single beds. Please request either a 'double' or 'twin' at the time of reservation. 'Extra adult' prices are based on sharing with two other adults in the same room. Should the extra adult wish to have their own room they will be charged at 'single' rates. Single' prices are based on a person having their own room. 'Extra Child' prices are based on sharing the same room with two or more adults. Triple share prices are based on three people sharing one room with existing bedding (eg double/queen or king bed and a single bed). As most cabins on the Murray Princess have twin beds, a surcharge applies to cabins with a double bed.
Properties bearing the star symbols eg. ★★★★ (the 'STARS') are independently assessed by AAA Tourism, the national body of the Australian motoring organisations. The STARS are trademarks of AAA Tourism Pty Ltd. For more information about using STAR ratings, please go to: www.starratings.com.au. SeaLink Travel Group cannot be held responsible for any tourism operator that displays or publishes incorrect star ratings.
Accredited Tourism Businesses
Business operators that display the Accreditation Tick have achieved a high standard of customer service and business practice as set by the tourism industry. When travelling look for this symbol as your guide to finding a Nationally Accredited Tourism Business. SeaLink Travel Group cannot be held responsible for any tourism operator that displays or publishes the Accreditation Tick when they are not accredited under the Australian Tourism Accreditation Program (ATAP).
If you are hiring a car on the mainland and plan to take this to Kangaroo Island, ensure you check out the insurance conditions with the hire car company. Alternatively, hire cars are available to be picked up once you arrive on Kangaroo Island. Hire cars hired from Kangaroo Island are subject to special terms & conditions, which will be confirmed at time of booking.
Booking and Final Payments
To make a booking, a deposit of AU$200 per person is required within 48 hours of booking. If booking is made within 60 days of travel, full payment must be made at time of booking.
Final payment is required within 30 and 60 days prior to travel (depending on travel, service, package or product booked).
Credit Card Fees
All payments made by credit card will incur the following surcharges:
- Visa - 1%
- Mastercard - 1%
- American Express - 1%
- Diners - 3%
SURCHARGE FREE payment options include PayPal, POLi Pay, Direct Deposit, EFTPOS (Savings or Cheque) and Cash.
Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions so please check your insurance policy. SeaLink offers a range of Travel Insurance options through QBE – please contact our Sales Centre for details.
South Australia and Kangaroo Island ferry, tours, accommodation and packages (excluding Adelaide Sightseeing and Murray Princess cruises). Cancellation of a booking or part thereof will incur the following fees:
- More than 30 days before departure - Loss of deposit
- Between 7 and 30 days before departure - $50 per person or 50% of total cost whichever is greater
- Less than 7 days before departure - $50 per person or 80% of total cost whichever is greater
- Within 24 hours of departure - 100% of total cost
Adelaide Sightseeing day tours (excluding Kangaroo Island ferry, tours, accommodation, packages and Murray Princess cruises) Cancellation of a booking or part thereof will incur the following fees:
- More than 3 days before departure – Full refund
- Between 24 hours and 3 days before departure - $50 per person or 50% of total cost whichever is greater
- Within 24 hours of departure - 100% of total cost
Murray Princess Cruises including any South Australia packages featuring Murray Princess (operated by Captain Cook Cruises) Cancellation of a booking or part thereof will incur the following fees:
- More than 60 days before departure - $50 per person
- Between 30 and 60 days before departure - Loss of deposit
- Between 15 and 30 days before departure - 50% of total cost
- Less than 14 days before departure - 100% of total cost
For cancellations made 15 days or more before departure, the full value (less an administration fee of $50 per person), may be applied to another cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application.
No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.
Due to the complexity, staff time and communication costs of the booking process, a charge of AU$22 (incl GST) may apply to each modification made after the original booking. Please note that ferry and transport components of your booking can be edited online for one way and return only ferry bookings at no cost. Any other bookings cannot be modified online and must be made through our Sales Centre by calling 1300 729 938 (within Australia) or
+61 8 8202 8698 (from outside Australia) or by emailing [email protected].
Murray Princess Cruises
All cruises and packages featuring the Murray Princess are subject to the terms and conditions of the Passengers Cruise Contract, which is provided when booking any Murray Princess cruise or package. Cruise fares exclude drinks, optional tours & services.
Conditions of SeaLink Ferry Passage (Kangaroo Island)
Check-in time for all departures is to be a minimum of 30 minutes prior to departure. Due to loading requirements, SeaLink Travel Group reserves the right to refuse boarding for both passengers and vehicles that check-in after this time. Drivers only permitted on the vehicle deck. Drivers must accept direction by SeaLink Travel Group crew at all times during loading and unloading. Smoking is prohibited on the vessel at all times. Travel may only be permitted for a person or persons whose name(s) appear on SeaLink Travel Group manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of the Company and the person who made the booking. SeaLink Travel Group reserves the right to conduct a search of any vehicle or cargo and refuse to carry any person or cargo onboard any Company vessel or vehicle where the Company deems the person or cargo to be undesirable, unsuitable or dangerous. Flammable liquids in portable containers will not be carried (eg boat tanks, jerry cans, paints and thinners) unless arrangements have been made prior as loading may be required on a flammable/dangerous goods departure. If you are travelling on a 'Spirit of Kangaroo Island' service you may be travelling with freight, which could include livestock or fuel. For more information, please contact SeaLink Travel Group on 13 13 01.
Conditions of Travel and Booking
In these conditions "the Company" means SeaLink Travel Group, its servants and agents and "the passenger" means the passenger booked to travel. Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State. The Company reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.
Fares, times, schedules and routes are subject to alteration, without prior notice, at the discretion of the Company. The Company shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event the Company will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger
The Company accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising therefrom whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law. The Company accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.
Biosecurity on Kangaroo Island
Kangaroo Island is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply. Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply.
Kangaroo Island Council must be notified by the owner of any dogs or cats visiting the island. Please contact their Customer Service Centre on 8553 4500. Full details of council's By-Laws on dogs and cats can be found on Council's website www.kangarooisland.sa.gov.au.
SeaLink Travel Group Gift Vouchers
Redemption of gift vouchers is subject to SeaLink's standard terms & conditions. Gift vouchers are valid for any SeaLink Travel Group product including ferry fare, accommodation, cruises, packages, tours, experiences and more. Vouchers can be used as part-payment or multiple use for travel or products until $0 balance. Vouchers are valid for 3 years from date of issue and no fare restrictions or block out dates apply.
SeaLink Travel Group values your privacy. For full details please read our privacy statement available at www.sealinktravelgroup.com.au.